Slow responses from investment tabs
Incident Report for Chip
The issue with loading the investments tab has now been resolved, and we will continue to monitor.
Posted Mar 15, 2022 - 11:59 GMT
We have deployed final fixes and are monitoring the situation. Investments tab should now be loading normally.
Posted Mar 15, 2022 - 11:45 GMT
Applying some final fixes after testing and hope to resolve within the next 30 minutes.
Posted Mar 15, 2022 - 11:39 GMT
The fix change that we deployed resulted in a temporary improvement, but some users will still see slow responses from investments. We are continuing to investigate.
Posted Mar 15, 2022 - 10:33 GMT
We are deploying a fix for the issue at the moment.
Posted Mar 15, 2022 - 10:11 GMT
We have identified the cause of the slowness and are working on a fix at present.
Posted Mar 15, 2022 - 09:59 GMT
We are aware that some users are experiencing slow responses or errors when opening the Investments tab in-app. We are looking into this with our external service providers at present.
Posted Mar 15, 2022 - 09:48 GMT
This incident affected: Mobile API.