Slow responses for some users.

Incident Report for Chip

Resolved

The issue has now been fully resolved and all users should be able to access. Please speak to customer success in-app if you have any issues.
Posted Nov 01, 2021 - 12:24 GMT

Monitoring

Fix has been deployed. We're monitoring the situation to ensure that everything is back to normal.
Posted Nov 01, 2021 - 12:14 GMT

Update

We're still experiencing connectivity issues and are doing final tests before deploying our fix.
Posted Nov 01, 2021 - 11:54 GMT

Identified

We are deploying a fix for the issue.
Posted Nov 01, 2021 - 11:13 GMT

Investigating

We're aware some users are seeing connectivity issues and slow responses and are investigating.
Posted Nov 01, 2021 - 11:02 GMT
This incident affected: Mobile API.